Unlock Extraordinary Travel Deals

1. Information We Collect

We collect information you provide directly to us, including personal details for travel bookings, contact information, payment data, and travel preferences. We also collect information automatically through cookies and similar technologies when you use our website.

2. How We Use Your Information

Your information is used to provide travel services, process bookings, communicate with you about your trips, send marketing communications (with consent), improve our services, and comply with legal obligations.

3. Information Sharing

We share your information with travel suppliers (airlines, hotels, etc.) to fulfill bookings, service providers who assist our operations, and legal authorities when required by law. We never sell your personal information to third parties.

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and access controls.

5. Your Rights

You have the right to access, update, or delete your personal information, opt out of marketing communications, and request data portability. Contact us to exercise these rights.

6. Cookies and Tracking

We use cookies to improve website functionality, analyze usage, and provide personalized experiences. You can control cookie preferences through your browser settings or our cookie consent tool.

7. International Transfers

Your information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place for such transfers.

8. Data Retention

We retain your information for as long as necessary to provide services, comply with legal obligations, and resolve disputes. Travel booking records are kept for 7 years for tax and legal purposes.

9. Updates to This Policy

We may update this privacy policy periodically. We'll notify you of significant changes via email or website notice.

10. Contact Us

Questions about this privacy policy? Contact our Privacy Officer at [email protected] or +1 (415) 892-3457.

Last updated: January 2024

1. Acceptance of Terms

By using our services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with these terms, please do not use our services.

2. Service Description

Travelers Value Hub provides travel consultation services, booking assistance, and access to travel deals through our partner network. We act as intermediaries between travelers and travel suppliers.

3. Booking and Payment Terms

All bookings are subject to availability and confirmation by travel suppliers. Payment is required at time of booking unless otherwise specified. Prices are subject to change until booking is confirmed.

4. Cancellation and Changes

Cancellation and change policies vary by supplier and booking type. Additional fees may apply for modifications. Travel insurance is recommended to protect against unforeseen circumstances.

5. Service Fees

Our consultation and booking services may include service fees separate from travel costs. All fees will be clearly disclosed before booking confirmation.

6. Limitation of Liability

We are not liable for issues arising from travel supplier services, weather delays, political situations, or other circumstances beyond our control. Our liability is limited to the service fees paid.

7. User Responsibilities

You are responsible for providing accurate information, maintaining valid travel documents, arriving on time for travel, and complying with all applicable laws and regulations.

8. Dispute Resolution

Disputes will be resolved through binding arbitration in San Francisco, California. These terms are governed by California state law.

9. Modifications

We reserve the right to modify these terms at any time. Continued use of our services constitutes acceptance of revised terms.

10. Contact Information

For questions about these terms, contact us at [email protected] or +1 (415) 892-3457.

Last updated: January 2024

Digital Millennium Copyright Act Policy

1. Policy Statement

Travelers Value Hub respects intellectual property rights and responds promptly to claims of copyright infringement on our website in accordance with the Digital Millennium Copyright Act (DMCA).

2. Notification of Infringement

If you believe content on our website infringes your copyright, please provide our DMCA Agent with the following information:

• Physical or electronic signature of the copyright owner or authorized agent
• Identification of the copyrighted work claimed to be infringed
• Identification of the infringing material and its location on our website
• Your contact information (address, phone number, email)
• A statement of good faith belief that the use is not authorized
• A statement under penalty of perjury that the notification is accurate

3. DMCA Agent Contact

DMCA Agent: Legal Department
Email: [email protected]
Address: 2847 Powell Street, San Francisco, CA 94133
Phone: +1 (415) 892-3457

4. Counter-Notification

If you believe your content was removed in error, you may submit a counter-notification containing:

• Your physical or electronic signature
• Identification of the removed material and its former location
• Statement under penalty of perjury that removal was due to mistake or misidentification
• Your contact information and consent to jurisdiction

5. Response Process

We will investigate valid DMCA notices promptly and remove infringing content when appropriate. We may also terminate accounts of repeat infringers in accordance with DMCA requirements.

6. False Claims

Submitting false DMCA claims may result in legal liability. Please ensure your claims are accurate and made in good faith.

Last updated: January 2024

General Data Protection Regulation Compliance

1. Data Controller

Travelers Value Hub LLC
2847 Powell Street
San Francisco, CA 94133, USA
Email: [email protected]
Phone: +1 (415) 892-3457

2. Legal Basis for Processing

We process personal data based on:

• Contract: To fulfill travel booking services
• Legitimate Interest: To improve services and prevent fraud
• Consent: For marketing communications and optional services
• Legal Obligation: To comply with tax, accounting, and travel regulations

3. Your Rights Under GDPR

• Access: Request copies of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data (right to be forgotten)
• Restrict Processing: Limit how we use your data
• Data Portability: Receive your data in a structured format
• Object: Opt out of certain types of processing
• Withdraw Consent: Remove consent for specific processing activities

4. Data Transfers

Personal data may be transferred to countries outside the EEA. We ensure adequate protection through:

• EU-US Privacy Shield certified partners
• Standard Contractual Clauses
• Adequacy decisions by the European Commission

5. Data Retention

We retain personal data for the minimum time necessary:

• Active customer data: Duration of relationship plus 3 years
• Booking records: 7 years for legal/tax compliance
• Marketing data: Until consent is withdrawn
• Website analytics: 26 months maximum

6. Security Measures

We implement appropriate technical and organizational measures including encryption, access controls, staff training, and regular security assessments.

7. Exercise Your Rights

To exercise your GDPR rights, contact our Data Protection Officer:

Email: [email protected]
Phone: +1 (415) 892-3457
Response time: Within 30 days of verified request

8. Complaints

You have the right to lodge a complaint with a supervisory authority in your jurisdiction if you believe we have violated GDPR requirements.

Last updated: January 2024

Manage Your Cookie Preferences

We use cookies to enhance your experience on our website. Choose which categories of cookies you'd like to accept:

About Cookies

Cookies are small text files that are stored on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and analyzing how you use our site.

You can also manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

How much can I really save with your service?

Our clients typically save 30-60% on their travel expenses compared to booking directly or through other channels. The exact savings depend on your destination, travel dates, and flexibility. Our average client saves $1,847 per trip.

Are there any hidden fees?

No hidden fees ever. We clearly disclose all service charges upfront before any booking is confirmed. Our consultation fee ranges from $99-$299 depending on trip complexity, which is often offset by the savings we secure.

How quickly can you provide a quote?

Most quotes are delivered within 24 hours. For urgent travel needs, we offer same-day quotes (additional fee may apply). Complex multi-destination trips may take 2-3 business days for comprehensive proposals.

What if I find a better deal elsewhere?

We offer a price match guarantee plus 10% additional credit. If you find a legitimate lower price within 24 hours of booking, we'll match it and provide extra value through upgrades or credits.

Do you handle travel insurance?

Yes, we partner with leading travel insurance providers to offer comprehensive coverage options. We recommend insurance for all international travel and can help you choose the right policy for your needs.

What happens if my flight is cancelled?

Our 24/7 support team handles all travel disruptions. We work directly with airlines and hotels to rebook you on alternative arrangements, often securing better accommodations than you could manage independently.

Can you help with group travel?

Absolutely! We specialize in group bookings for 8+ people, corporate events, and destination weddings. Group bookings often qualify for additional discounts and complimentary services.

Are your consultants certified?

Yes, all our travel consultants are certified through recognized industry programs and average 12+ years of experience. Many hold specialized certifications for specific destinations or travel types.

How do you access better deals than I can find online?

We have exclusive partnerships with airlines, hotel chains, and tour operators that provide access to unpublished rates, consolidator fares, and bulk inventory pricing not available to the general public.

What payment methods do you accept?

We accept all major credit cards, bank transfers, and PayPal. Payment plans are available for bookings over $5,000. All transactions are processed through secure, encrypted systems.

Service Fee Refunds

Our consultation and service fees are refundable under the following conditions:

• Full refund if we cannot secure any savings on your travel arrangements
• Partial refund (50%) if savings are less than our service fee
• Full refund if booking is cancelled within 24 hours of confirmation

Travel Booking Refunds

Refunds for flights, hotels, and other travel services are subject to the terms and conditions of the respective suppliers:

• Airline tickets: Subject to fare rules and cancellation policies
• Hotels: Varies by property and rate type
• Tours and activities: Individual supplier policies apply

Travel Insurance Claims

If you purchased travel insurance, many unexpected circumstances may be covered including illness, job loss, or natural disasters. We assist with all insurance claim processes.

Processing Time

Approved refunds are processed within 5-10 business days. Refunds are issued to the original payment method used for the transaction.

Emergency Situations

We understand that emergencies happen. Our team works with suppliers to negotiate the best possible refund or credit terms even when standard policies wouldn't normally allow refunds.

Contact for Refunds

To request a refund or discuss your options, contact our customer service team at [email protected] or +1 (415) 892-3457.

Last updated: January 2024